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4. Do you have a question about your existing EUROQUEST
booking?
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to the FAQ list
Here are some questions and answers to help you out
quickly.
I don't have a printer to print the voucher, what
do I do?
You can forward the email containing
your voucher link to another email address, where that computer has access
to a printer (e.g. work email address). If you do not have this alternative
available to you, please contact EUROQUEST Customer Service who will advise
options for receiving a printout of your voucher e.g. fax or mail. It is
essential that you travel with a printout of your voucher, which is unique
to your booking and is your proof of purchase. The voucher must be presented
together with valid photo ID upon commencement of your selected tour, and
you may not be permitted to join the tour without the voucher. There may
also be separate instructions on your voucher, under the Important Information
field, which you will need to read in advance of your tour.
I cannot access my voucher link.
If you cannot access your voucher from the link provided,
firstly copy and paste the link into a fresh browser page and try again, or
forward the email with your voucher link to another email address and try to
print it through another browser. If this still does not work, please
contact EUROQUEST Customer Service with your booking details and we will
send you a new voucher link.
How to Copy and Paste
1.With your mouse, highlight the
ENTIRE web address as required
2. Select the EDIT menu and choose COPY
3. Go to your web browser and click inside the window
where you normally type the Web address you are going to visit
4. Select the EDIT menu and choose PASTE
5. Now hit ENTER on your keyboard to take you to the
web address
It has been 24 hours since I booked and I have
not received confirmation.
Confirmations sometimes take a little longer than 24
hours, especially over weekends and holidays. EUROQUEST will do everything
possible to secure a confirmation.
Is there a contact number at the destination for
me to call?
Yes. Once you have a confirmed booking, all the details of
your travel service provider are located on your EUROQUEST voucher under the
heading Important Information.
Some of the passengers (or children) do not have
photo ID.
Not all passengers require photo ID upon departure. The
main passenger in the booking will definitely require a passport, or other
valid photo ID, as identification in order to redeem their EUROQUEST
voucher.
Our names on the booking are different from those
on our Photo ID's
This will not be a problem as long as you have some sort
of valid secondary ID that is the same as the name you have booked your
travel service under. If this is not the case, please contact EUROQUEST
Customer Service to amend your details.
Can I get dropped off after my tour to my hotel
or in the city?
This depends on the travel service provider and will need
to be asked directly to them on the day of the tour. Most travel service
providers can drop you to a major hotel or city location, depending on their
schedule on the day. You will need to check directly with them at the
destination, prior to or on the day of travel.
Where do I exchange my voucher?
This information can be found under
the heading Important Information
or in the Confirmation Details
on your EUROQUEST voucher. This voucher acts as your ticket. Simply present
this at the stated destination on the voucher, together with valid photo ID
for verification, then enjoy your travel service.
Is there any parking near the departure point?
If you are driving to your departure point, EUROQUEST
cannot guarantee there is available free parking. When you have a confirmed
booking, there are direct numbers listed for the travel service provider on
your EUROQUEST voucher. You can call these numbers and they will be happy to
help you with your specific questions about parking in the area.
I need directions to the departure / ticket
exchange point.
The meeting point for the beginning
of every travel service can be found on the brochure page, under the heading
Location. Extra
information may also be contained under the heading Additional Info on this
same page. If you need directions to this point, please contact the travel
service provider 24-48 hours prior to your confirmed departure date on the
numbers listed under the heading Important
Information on your EUROQUEST voucher.
What time does my tour depart?
Your tour departure information can
be found on your EUROQUEST voucher under the heading Important Information, or
in the confirmation details.
If there is no time listed, you will be required to call the travel service
provider at least 24 hours prior to your departure date to reconfirm your
tour meeting point and departure time. This contact information is also
found on your voucher under the heading
Important Information.
Are there any discounts for Military Personnel,
AAA or other groups?
Unfortunately, EUROQUEST cannot offer
any discounts other than those stated on the brochure page under the heading
Pricing. Further
discounting for groups such as Military Personnel, AAA, NRMA etc. is unable
to be offered at this time.
Can you send me a brochure?
Our brochure pages are electronic and are only displayed
on the web. You should find all the information you need about your desired
travel product on these brochure pages. If there are other details you would
like to know that are not specified anywhere on these pages, please contact
the EUROQUEST Customer Service team via email.
Please send my voucher by mail
Your EUROQUEST voucher is accessible from the link
provided in your confirmation email. You will need to click on the link,
follow the directions and print a copy of your unique EUROQUEST voucher. If
you cannot access your voucher from the link provided, firstly copy and
paste the link into a fresh browser page and try again or forward the email
containing the voucher link to another email address, where you may be able
to access the link successfully through another browser. If either of these
options still does not provide access to your voucher, please contact
EUROQUEST Customer Service with your booking details and we will send you a
new voucher link, or alternatively, arrange to send you a copy by fax to an
applicable fax number you advise to us.
I am leaving for my trip soon and I will not
have access to my emails. How do I receive confirmation and my voucher?
Contact EUROQUEST Customer Service and advise your
EUROQUEST Booking Reference number and the name, phone and fax number of the
hotel/place you will be staying at. We will advise by phone or fax if your
booking is confirmed and if so, send your confirmation voucher. Please note
this option is only available for confirmations close to departure date. It
is essential that you have your EUROQUEST voucher to exchange for your
travel service.
Do children need photo ID also?
Children do not require photo ID. The travel provider who
is providing the service requires valid photo ID such as a passport,
driver's license or any other form of identification displaying a current
photo of the lead traveler in the booking. This is required to protect your
purchase.
I need to make a correction to the names,
titles, ages in the booking and get a new voucher
Unless the correction is of a different lead traveler in a
booking, there is no need to reissue vouchers for other corrections. If you
have misspelt a name, not entered a title correctly or mismatched the ages
with the travelers, you can send the EUROQUEST Customer Service team an
email and we will make a note in the booking. Vouchers will not be reissued
for these changes.
How do I copy and paste my voucher link?
If you are unsure how to copy and paste a website link,
here are 5 easy steps to help you:
1. With your mouse, highlight the
ENTIRE web address to be copied
2. Select the EDIT menu and choose COPY
3. Go to your web browser and click inside the window
where you normally type the Web address you are going to visit
4. Select the EDIT menu and choose PASTE
5. Now hit ENTER on your keyboard to take you to the
web address
I will not arrive in time to confirm 24 hours in
advance, what do I do?
Reconfirming 24 hours in advance is
mandatory with some travel product, and recommended for others. Please
refer to the instructions on your EUROQUEST voucher for details. If you will
not be arriving at your destination in time to reconfirm within 24 hours,
please reconfirm with the tour operator prior to this time as departure
times and locations may vary slightly. It is highly recommended you receive
this up to date confirmation directly from the tour operator prior to
departure. All relevant details and contact numbers can be found on your
voucher under the heading Important Information.
Does this tour pick up from the airport?
Most day tours and sightseeing tours
do not offer airport pick ups. Most city airports are located well away from
the city centre and tour operators cannot offer a pick up service from these
areas. If a tour does offer airport pick ups, this information will be
listed on the brochure page under the heading
Additional Info or
Airport Transfers. If there is no information
listed, the tour does not pick up from the airport. You will need to
nominate a pick up hotel you can get to, or alternatively, you will need to
make your way to the main departure point listed on the brochure page under
the heading Location.
I have not received a reply to my emails
Some email internet providers can mark general booking
emails such as those sent from EUROQUEST as "spam" - please check your spam
folder for previous email replies. If you have your spam filter set on the
highest ranking, only emails from senders in your address box will go into
your inbox. Any other emails (such as replies from internet sites you have
booked on) will go into a "spam" folder. These emails can sit in this folder
for up to 7 days and then your email system will automatically delete them.
What do I do with the voucher?
When you have completed your booking,
it is essential that you print your travel voucher and include it with all
of your other documentation. This voucher is unique to your booking and is
your proof of purchase. It must be presented together with valid photo ID
upon commencement of your selected tour, or used to redeem your ticket.
There may be separate instructions on your voucher under the Important Information
field, please read these in advance of your travel service. It is suggested
that you attach the brochure page to the travel voucher so that you have all
the information at your fingertips upon arriving at the destination.
Where are my tickets? Can they be sent to me?
Your travel voucher acts as your ticket. It is essential
that you print your voucher and include it with all of your travel
documentation. This voucher is unique to your booking and is your proof of
purchase. Simply present your travel voucher upon commencement of service,
together with valid photo ID for purchase verification.
Do I require any sort of photo identification?
Yes, the travel provider who is providing the service
requires valid photo ID such as a passport, driver's license or any other
form of identification displaying a current photo of the lead traveler in
the booking. This is required to protect your purchase.
Can't find what you need?
Click here to send the Customer
Care Team your specific request.
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